AnnotationBox and the Large Clothing Retailer
“We have completed the first review phase of AnnotatonBox, and analyzed the practical relevancy of how implementing Ai methods improved the overall customer service of retail brand, and we are happy with results.”
Mr. Alex P Mactavish, Chief Technical Officer, Outter Retail Chain
Problem
The chabots and automated customer service of the retail brand was not functioning upto the mark which resulted in misguided information and reduced customer satisfaction.
Solution
AnnotationBox implemented AI methods to improve the efficiency of chatbots and made it more smarter to answer customer’s specific queries.
Result
The retail Brand’s chatbots started answering to the the point that improved customer satisfaction within couple of months that resulted in increased sales.
Bottom Line Impact
20,000
Medical annotations conducted