How AnnotationBox Reduced In-Game Toxicity by 60% for a Top-Tier MMORPG
“We were drowning in reports and losing players. AnnotationBox didn’t just moderate for us; they helped us build a smarter brain for our AI. Their understanding of gaming context is unmatched in the industry.”
— Director of Trust & Safety, Aetheria Chronicles
Challenge
An MMORPG faced high player churn due to toxic behavior and AI filters that couldn’t understand gaming context.
Solution
AnnotationBox implemented expert data annotation to retrain models, combined with human-in-the-loop moderation for complex edge cases.
Result
Toxicity reports dropped 60%, false bans were eliminated, and retention increased by 15%
Bottom Line Impact
$450,000+
Saved in annual operational costs
Enabled
A 15% increase in player retention and higher LTV
Benefits
Established a scalable, context-sensitive safety infrastructure
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