How LoveConnect Global Elevated Trust and Safety with Annotation Box’s Content Moderation
— Isabella Rossi, Head of Trust & Safety, LoveConnect Global
Problem
LoveConnect Global, a global dating platform with millions of users, faced overwhelming challenges in moderating vast amounts of user-generated content (profiles, chats, videos). This led to issues with explicit content, sophisticated scams, harassment, and fake profiles, compromising user safety, trust, and brand reputation while straining their internal moderation resources.
Solution
Annotation Box implemented specialized Content Moderation Services for Dating Websites. This involved a dedicated, highly trained human-in-the-loop team proficient in identifying nuanced threats and cultural sensitivities, supported by AI for efficient pre-screening. The solution provided customized guidelines, multilingual capabilities, and 24/7 scalability for rapid response to critical incidents.
Result
LoveConnect Global achieved a 98% reduction in inappropriate content, significantly enhanced user trust and retention, and fostered a safer, more engaged dating community. Their platform now consistently adheres to global online safety regulations.




